Terms of service
Last updated: September 2, 2026
Welcome to Open Road Paws. These Terms of Service govern your use of our website and your purchase of products from our store.
Throughout these Terms, the terms “we”, “us” and “our” refer to Open Road Paws.
By accessing our website or purchasing from us, you agree to these Terms of Service. If you do not agree with these Terms, you should not use our website or services.
1. Online Store Terms
By using our website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our website.
You must not transmit viruses, malicious code, or other harmful material.
2. Products and Product Information
We make reasonable efforts to display our products, descriptions, images, features, pricing and other information as accurately as possible.
However, colors and appearance may vary depending on your device or screen.
Product availability may change without notice.
We reserve the right to modify or discontinue products at any time.
3. Product Fit and Compatibility
Our products are designed to work with a wide range of cars, trucks and SUVs.
Customers are responsible for reviewing the product information, dimensions, installation requirements and compatibility details provided on the product page before purchasing.
Vehicle interiors and rear-seat configurations vary, so fit may differ depending on the specific vehicle.
4. Orders
Submitting an order does not automatically mean that we have accepted it.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving:
- Incorrect pricing or product information
- Suspected fraud
- Payment authorization problems
- Product unavailability
- Shipping restrictions
- Errors in customer information
If we cancel an order after payment has been collected, we will issue an appropriate refund.
5. Pricing
Prices displayed on our website are shown in the currency indicated at checkout.
We reserve the right to change product prices at any time without prior notice.
Promotional prices, discounts or offers may be changed or discontinued at any time, subject to applicable law.
The price applicable to your purchase will be the price shown during checkout when your order is submitted.
6. Payments
Payment must be completed using one of the payment methods available during checkout.
Payment processing may be handled by Shopify and third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method.
7. Shipping and Delivery
Shipping times displayed on our website are estimates and are not guaranteed delivery dates.
Orders typically require processing before shipment.
For United States orders, estimated transit time is generally 7–15 days after dispatch, with processing typically taking approximately 1–3 business days.
Delays may occur due to carriers, weather, customs procedures, holidays, high demand or other circumstances outside our reasonable control.
For additional information, please review our Shipping Policy.
8. Returns and Refunds
Eligible purchases may be returned in accordance with our Returns & Refunds Policy.
We currently provide a 30-day return window from the date your order is received, subject to the conditions stated in that policy.
Products returned due to a change of mind must generally be unused, in their original condition and include the original accessories and packaging.
Nothing in these Terms limits any mandatory consumer rights you may have under applicable law.
9. Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective or incorrect, please contact:
Include your order number and clear photographs or video of the issue where appropriate.
Depending on the circumstances, we may provide a replacement, partial refund or full refund.
10. Accuracy of Billing and Account Information
You agree to provide accurate, current and complete purchase and account information.
This includes your:
- Name
- Email address
- Billing information
- Shipping address
- Payment information
Customers are responsible for ensuring that shipping information is accurate before submitting an order.
11. Third-Party Services
Our store is hosted by Shopify.
We may also use third-party providers for services including:
- Payment processing
- Order fulfillment
- Shipping
- Analytics
- Advertising
- Email communications
- Fraud prevention
Your use of certain third-party services may also be subject to their respective terms and privacy policies.
12. Intellectual Property
Unless otherwise stated, the content of the Open Road Paws website, including branding, logos, written content, graphics and site design, is owned by or licensed to Open Road Paws.
You may not reproduce, distribute, modify, publish or commercially exploit our protected content without permission.
13. Prohibited Uses
You may not use our website:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To submit false or misleading information
- To transmit malicious software
- To collect personal information about others without authorization
- To interfere with the security or operation of the website
- To engage in fraudulent activity
We reserve the right to restrict or terminate access where these Terms are violated.
14. Disclaimer
We aim to provide accurate information and a reliable shopping experience.
However, except where prohibited by applicable law, we do not guarantee that the website will always be uninterrupted, error-free or available.
Nothing in these Terms excludes warranties, guarantees or consumer protections that cannot legally be excluded.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Open Road Paws will not be liable for indirect, incidental or consequential losses resulting from the use of our website or products.
This limitation does not apply where liability cannot legally be excluded or limited, including mandatory consumer protection rights.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold Open Road Paws harmless from claims or losses resulting from your unlawful use of the website or your material violation of these Terms.
17. Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will remain valid and enforceable.
18. Termination
These Terms remain effective unless terminated by either you or us.
We may suspend or terminate access to the Services if you materially violate these Terms, subject to applicable law.
Any obligations or liabilities incurred before termination will survive where appropriate.
19. Governing Law
These Terms are governed by the laws applicable to the operator of Open Road Paws, subject to any mandatory consumer protection laws that may apply based on the customer's place of residence.
Nothing in these Terms removes rights granted to consumers under mandatory applicable law.
20. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, policies or legal requirements.
The latest version will be published on this website with an updated revision date.
21. Contact Information
Questions about these Terms of Service can be sent to:
Open Road Paws
Email: support@openroadpaws.com