Shipping policy
Shipping Policy
Last updated: September 2026
At Open Road Paws, we aim to make every order as simple and transparent as possible. Below you’ll find information about order processing, estimated delivery times, tracking, and shipping.
Order Processing
Orders are typically processed within 1–3 business days before shipment.
Processing times may occasionally be longer during periods of high demand, public holidays, or other circumstances outside of our control.
Shipping to the United States
We currently offer free tracked shipping within the United States.
Once your order has been processed and dispatched, estimated shipping time is typically:
7–15 days
Please note that this estimate refers to transit time after dispatch. Including processing, most orders should therefore arrive approximately 8–18 days after the order is placed.
Delivery times are estimates and cannot be guaranteed. Carrier delays, weather conditions, customs procedures, holidays, or other unforeseen circumstances may occasionally affect delivery.
Order Tracking
Once your order has shipped, tracking information will be provided when available. You will receive your tracking details using the email address provided during checkout.
Please allow some time after receiving your tracking number for the carrier’s tracking system to update.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible at support@openroadpaws.com.
Once an order has been processed or shipped, we may not be able to modify the delivery address.
Open Road Paws cannot guarantee replacement or reimbursement for orders delivered incorrectly due to an address entered incorrectly by the customer.
Delayed Orders
Occasionally, deliveries may take longer than expected.
If your tracking has not updated for an extended period or your order has significantly exceeded the estimated delivery window, please contact us at support@openroadpaws.com and we will investigate the shipment.
Lost or Missing Packages
If your package appears to be lost in transit, please contact us so we can review the tracking information and work with our fulfillment partner or shipping carrier to determine the appropriate resolution.
If tracking confirms that an order has been delivered but you cannot locate the package, we recommend first checking:
- Around the delivery location
- With household members or neighbors
- With the local delivery carrier
If you still cannot locate it, contact us and we will assist you further.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible and include your order number and clear photographs of the item and packaging.
We will review the issue and determine the appropriate replacement or refund.
Shipping Restrictions
Shipping availability may vary depending on destination and product availability. If we are unable to fulfill an order to your location, we will contact you and issue a refund where appropriate.
Contact
For questions regarding shipping or your order, please contact:
Open Road Paws
Email: support@openroadpaws.com