FAQ
Will it fit my vehicle?
Our Hard-Bottom Dog Car Seat Extender is designed to fit most cars, trucks and SUVs with standard rear seats and adjustable headrests. Because vehicle interiors vary, we recommend checking the product dimensions shown on the product page before ordering.
What is the difference between the Standard and Upgraded models?
Both models provide a stable hard-bottom platform and help protect your rear seats. The Upgraded model includes the enhanced zip-cover design shown on the product page.
Is the bottom really rigid?
Yes. The extender uses a reinforced hard-bottom structure designed to create a more stable and comfortable surface across the rear-seat area.
How do I install it?
Installation is simple. Place the extender across the rear seats, secure the adjustable straps around the headrests, position the side panels and adjust everything until the platform sits securely.
Does it protect the seats from mud and pet hair?
The durable 600D Oxford fabric is designed to help protect your vehicle from dirt, pet hair, scratches and everyday messes.
Is it waterproof?
The material provides water-resistant protection against everyday spills and wet paws. We do not recommend treating it as completely waterproof under prolonged exposure or large amounts of liquid.
Can I clean it?
Yes. For normal dirt and pet hair, wipe the surface with a damp cloth or vacuum it. For heavier messes, follow the cleaning instructions supplied with the product.
Can my dog use the seat belt while using the extender?
Yes. The design allows access to rear-seat belt areas depending on your vehicle configuration. We recommend using an appropriate dog restraint or harness when traveling.
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated shipping time within the United States is usually 7–15 days after dispatch.
Is shipping free?
Yes. We currently offer free tracked shipping within the United States.
Can I track my order?
Yes. Once your order has been shipped, tracking information will be sent to the email address provided at checkout.
What is your return policy?
You may request an eligible return within 30 days of receiving your order. Please see our Returns & Refunds Policy for full details.
What if my product arrives damaged or incorrect?
Contact us at support@openroadpaws.com with your order number and clear photos or video of the issue. We’ll review the case and help arrange the appropriate solution.
Can I cancel my order?
Contact us as soon as possible at support@openroadpaws.com. If the order has not yet entered processing or shipped, we will do our best to cancel it. Once processing has started, cancellation may no longer be possible.
How can I contact Open Road Paws?
Email us at support@openroadpaws.com. We aim to respond within 24–48 business hours.